Named Accountable GP

The NHS requires that every patient is allocated a named accountable GP. All registered patients at the practice have been allocated a named GP. Newly registered patients will be allocated a named GP within 21 days of registering. This is for administrative purposes only. You retain the right to see any of our healthcare professionals.

What does ‘accountable’ mean?

The named accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required.
This new arrangement has been introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf.

Does the requirement mean 24-hour responsibility for patients?

No. The named GP will not:

take on responsibility for the work of other doctors or health professionals
take on 24-hour responsibility for the patient, or have to change their working hours.
be the only GP or clinician who will provide care to that patient

Can patients choose their own named GP?

Patients have been allocated a named GP by the practice. However, if a patient requests a particular GP, reasonable efforts will be made to accommodate their preference.

Do patients have to see the named GP when they book an appointment with the practice?

No. Patients are free to choose to see any healthcare professional in the practice.

If you would like to know who your named accountable GP is, or you have a preference as to which GP you are allocated, please contact the Surgery for more information using the admin link for AccuRx to contact the surgery.

Data Sharing

Summary Care Record (SCR)

The SCR is a summary of your medical history that can be shared between healthcare staff treating patients in an emergency or out-of-hours with faster access to key clinical information. More information can be found by visiting www.nhscarerecords.nhs.uk.

Summary Care Record with Additional Information

Your information helps us to:

Ensure your care is consistent, even if you are referred to other services.
Predict potential future health needs of individuals or whole populations.
Assess the performance and quality of NHS services.

To see things your Summary Care Record with Additional Information will include and more information about this please click to see the following leaflets.

Here are some short videos to explain this a little more – Just clickon the links below

Medical Interoperability Gateway (MIG)

Whilst the SCR mentioned above shares a very small portion of your medical record across the whole NHS, the MIG shares a much fuller view of your records but only with local NHS providers – and only when you give explicit consent at the point of care. For more information on MIG please click here to see a short video

Risk Stratification Preferences

Risk Stratification patient data is shared between primary care and secondary care NHS providers and only when consent has been given at the point of care.

Electronic Data Sharing Module (EDSM)

Healthcare places can usually share information from your records by letter, email, fax or phone but this can slow down your treatment or mean information is hard to access. However you can choose to share your record electronically between care services.

For more information on EDSM sharing please click here to see the leaflet

For more information on sharing your medical records and how to opt out please click here

Data Privacy

In line with the current GDPR regulations please see the following document that shows you how your information is used at the practice, such as:

- How your information is shared so that this practice can meet legal requirements
- National Screening Programmes
- How your information is used for medical research and to measure the quality of care
- How Saffron Health uses your information to provide you with healthcare

Privacy Notice

Suggestions and Complaints

Your comments and suggestions are welcome to improve the quality of our service.

If you are unhappy with any service or with any member of the practice team and would like to complain –

First talk the problem through with our Patient Liaison or a member of our management team.
Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.

If you are still unhappy and wish to take the matter further, please contact LLR ICB

You can do this by:

Telephone: 0116 295 7572
Email: llricb-llr.enquiries@nhs.net
Writing to us at:Corporate Governance Team
NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB) Room G30, Pen Lloyd Building
County Hall, Glenfield
Leicester, LE3 8TB

Patient Complaint Form

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the practice, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints that meets national criteria.We hope that most problems can be sorted out as soon as they happen and with the person concerned. If your problem cannot be resolved in this way, and you wish to continue with your complaint, please let us know as soon as possible, ideally within a few days as we will be able to establish what happened quickly. If it is not possible for you to do this then let us have details of the complaint by completing our complaints form.

To print our Patient complaint form please click on the link below:

Saffron Health Complaint Form

Complaints Information Leaflet

GP Publication of Earnings

GP Publication of Earnings 2023/24

Practice: Saffron Health

Accounts year end: 31st March 2024

Report for Publication: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below.

However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Saffron Health during the year ended 31/03/2024 was £ 71,684 before tax and national insurance. This is for 2 full time GPs, 10 part time GPs and 0 locum GPs who worked in the practice for more than 6 months.