How can you help us

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Help us to help you get the most out of your GP Practice.

We understand how frustrating and difficult it is to get an appointment with your doctor at the moment.

We want to reassure you that your GP practice is open as usual and ready to help you. However, we are experiencing huge demand for appointments with the GP.

So, to help make sure everyone can get the care and treatment they need, we ask for your patience and remind you of some small things you can do which can make a huge difference in easing the pressure on your GP Practice.

If we all try to adopt some of these simple habits, your practice will be able to deal with more patients, more quickly and more effectively.

Before you make an appointment to see your GP, think about what other services might be able to help.

  • Go to a pharmacy for advice and treatment for minor conditions that do not need a prescription. Read about services you can get from a pharmacist.
  • Call NHS 111 if you have an urgent medical problem, but you’re not sure what to do.
  • Visit 111.nhs.uk for urgent medical advice for people aged 5 and over only.
  • Visit a sexual health service for testing for sexually transmitted infections and contraception advice.

Free up telephone lines

One easy way to help is to free up your GP practice telephone lines.

  • Last month, we answered 8752 calls
  • Last month, 595 appointments were wasted due to patients not attending their appointments
  • Last month, we offered 8849 appointments

If your call isn’t urgent, you can make a big difference if you delay calling in until later in the day

You could use our admin, non-clinical request form on the website to make requests for example requesting a Fit Note.

Remember you can use the NHS app to do the following:

  • request your prescription
  • view test results
  • view referrals to a specialist service
  • check your vaccination status
  • notifications about your upcoming appointments
  • useful reminders when you need to book in for an appointment

How we are responding to your feedback

We listened, We did

(We want to showcase at least 2/3 pieces of feedback)

Last month, (Number of feedback) patients indicated how likely they would be to recommend our services to their friends and family.